Refund Policy

Refund Policy

Last Updated: February 16, 2026

At Central Arch, your satisfaction is our priority. We stand behind the quality of our baby products and offer a comprehensive refund and return policy to ensure you shop with confidence.

1. Money-Back Guarantee

We offer a 30-day money-back guarantee on all eligible products.

If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange, subject to the conditions outlined in this policy.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

Eligible Returns

  • Returned within 30 days of delivery
  • Unused and in original condition
  • In original packaging with all tags, labels, and accessories
  • Accompanied by proof of purchase (order confirmation or receipt)
  • Free from damage, stains, or signs of use

Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned once opened or used:

  • Feeding bottles, nipples, and pacifiers (if packaging is opened)
  • Breast pumps and accessories (if opened)
  • Bath products and toiletries (if opened)
  • Diapers and wipes (if packaging is opened)
  • Undergarments and intimate apparel
  • Personalized or customized items
  • Sale or clearance items marked as "Final Sale"
  • Gift cards

Note: Unopened items in original sealed packaging may be eligible for return even if they fall into the above categories.

3. How to Initiate a Return

To start a return, follow these simple steps:

Step 1: Contact Us

Email us at customer.care@centralarch.com within 30 days of receiving your order with:

  • Your order number
  • Product name(s) you wish to return
  • Reason for return
  • Photos of the product (if damaged or defective)

Step 2: Receive Return Authorization

Our customer service team will review your request and provide:

  • Return authorization (RA) number
  • Return shipping instructions
  • Return address

Step 3: Pack Your Return

  • Securely pack the item in its original packaging
  • Include all accessories, manuals, and tags
  • Write the RA number clearly on the outside of the package
  • Do not write on the original product packaging

Step 4: Ship Your Return

  • Ship the package to the address provided
  • Use a trackable shipping method
  • Keep your shipping receipt and tracking number

Important: Returns sent without prior authorization may not be accepted or may experience processing delays.

4. Return Shipping Costs

Standard Returns

For standard returns (change of mind, wrong size, etc.), customers are responsible for return shipping costs unless:

  • The product is defective or damaged
  • We sent the wrong item
  • The product doesn't match the description

Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, we will:

  • Provide a prepaid return shipping label, or
  • Reimburse your return shipping costs upon receipt of the item

5. Refund Processing

Inspection and Approval

Once we receive your return:

  • We will inspect the item within 2-3 business days
  • You will receive an email confirming receipt and inspection status
  • If approved, your refund will be processed

Refund Timeline

  • Processing: 3-5 business days after approval
  • Credit to account: 5-10 business days depending on your payment provider

Refund Method

Refunds will be issued to the original payment method used for purchase:

  • Credit/debit card refunds appear as a credit on your statement
  • UPI/wallet refunds are credited to the original source
  • Cash on delivery orders may be refunded via bank transfer (bank details required)

Partial Refunds

Partial refunds may be issued if:

  • The item shows signs of use or damage
  • The item is missing parts or accessories
  • The item is returned after 30 days but within 60 days (at our discretion)

6. Exchanges

We gladly offer exchanges for:

  • Different sizes
  • Different colors or styles
  • Defective or damaged items

Exchange Process

  1. Contact us at customer.care@centralarch.com to request an exchange
  2. Return the original item following our return process
  3. We will ship the replacement item once we receive and inspect your return

If the replacement item has a different price, we will either:

  • Charge the difference, or
  • Refund the difference to your original payment method

7. Defective or Damaged Products

If you receive a defective or damaged product:

Immediate Action

  • Contact us within 48 hours of delivery
  • Provide photos of the defect or damage
  • Include your order number and product details

Resolution Options

We will offer one of the following:

  • Replacement: Send a new product at no cost
  • Full refund: Process a complete refund including shipping
  • Partial refund: Offer a discount if you choose to keep the item

8. Wrong Item Received

If we sent you the wrong item:

  • Contact us immediately at customer.care@centralarch.com
  • We will arrange pickup of the incorrect item at no cost to you
  • We will ship the correct item immediately
  • No return shipping charges will apply

9. Cancellations

Before Shipping

You may cancel your order before it ships:

  • Contact us at customer.care@centralarch.com with your order number
  • If the order hasn't been processed, we will cancel it and issue a full refund
  • Refunds are processed within 3-5 business days

After Shipping

Once an order has shipped, it cannot be cancelled. You may refuse delivery or return the item following our standard return process.

10. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

  1. Check your bank account or credit card statement
  2. Contact your payment provider (processing times vary)
  3. Contact us at customer.care@centralarch.com with your order number

We will investigate and provide a resolution within 2-3 business days.

11. Restocking Fees

Central Arch does not charge restocking fees for standard returns. However, we reserve the right to deduct return shipping costs from your refund if the return is due to change of mind and you used our prepaid return label.

12. Gift Returns

If you received an item as a gift:

  • You may return it following our standard return process
  • The refund will be issued as store credit or to the original purchaser
  • Contact us to discuss gift return options

13. Bulk or Wholesale Orders

Returns for bulk or wholesale orders may have different terms. Please contact us at customer.care@centralarch.com for assistance with large order returns.

14. Product Recalls

In the rare event of a product recall:

  • We will notify affected customers immediately via email
  • Full refunds or replacements will be provided
  • Return shipping will be prepaid
  • Customer safety is our top priority

15. Customer Support

Our customer service team is here to help with any return or refund questions:

Central Arch Customer Service
Email: customer.care@centralarch.com
Available: 24/7
Website: centralarch.com

We strive to respond to all inquiries within 24 hours and resolve issues promptly.

16. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

At Central Arch, we are committed to your complete satisfaction. Our 30-day money-back guarantee ensures you can shop with confidence, knowing that we stand behind every product we sell. Thank you for trusting us with your baby's needs!