Shipping Policy

Shipping Policy

Last Updated: February 16, 2026

At Central Arch, we are committed to delivering your baby products safely and promptly. This Shipping Policy outlines our shipping methods, costs, delivery timeframes, and important information about your orders.

1. Shipping Coverage

Domestic Shipping (India)

We currently ship to all serviceable locations across India. During checkout, you can verify if we deliver to your area by entering your PIN code.

Restricted Areas

Some remote or restricted areas may have limited delivery options or extended delivery times. We will notify you during checkout if your location has any shipping restrictions.

2. Shipping Costs

Free Shipping

Enjoy FREE shipping on all orders above INR 999!

Standard Shipping Rates

For orders below INR 999, shipping charges will be calculated based on:

  • Order weight and dimensions
  • Delivery location
  • Selected shipping method

Exact shipping costs will be displayed at checkout before you complete your purchase.

3. Processing Time

Orders are typically processed within:

  • 1-2 business days for in-stock items
  • 3-5 business days for pre-order or special items

Processing time does not include shipping time. Orders placed on weekends or public holidays will be processed on the next business day.

Order Cut-off Time

Orders placed before 2:00 PM IST on business days are typically processed the same day. Orders placed after this time will be processed the following business day.

4. Delivery Timeframes

Standard Delivery

  • Metro Cities: 3-5 business days
  • Tier 2 Cities: 5-7 business days
  • Remote Areas: 7-10 business days

Express Delivery

Express delivery options may be available for select locations at an additional cost. Express delivery typically takes 2-3 business days to metro cities.

Note: Delivery timeframes are estimates and may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.

5. Order Tracking

Once your order ships, you will receive:

  • A shipping confirmation email with tracking information
  • A tracking number to monitor your package
  • Updates on delivery status

You can track your order by:

  • Clicking the tracking link in your shipping confirmation email
  • Logging into your Central Arch account and viewing order history
  • Contacting our customer service at customer.care@centralarch.com

6. Shipping Methods and Carriers

We partner with reliable and trusted courier services to ensure safe delivery of your baby products. The shipping carrier is selected based on your location and product requirements to ensure optimal delivery.

7. Delivery Process

Signature Requirement

For your security, some high-value orders may require a signature upon delivery. Please ensure someone is available to receive the package.

Failed Delivery Attempts

If delivery is attempted but unsuccessful:

  • The courier will leave a delivery notice
  • Multiple delivery attempts will be made (typically 2-3 attempts)
  • You will be contacted to arrange redelivery
  • Packages may be held at the local courier facility for pickup

If you do not claim your package within the specified timeframe, it will be returned to us, and you may be responsible for return shipping costs.

8. Package Inspection

We encourage you to inspect your package upon delivery:

  • Check for visible damage to the outer packaging
  • Verify the contents match your order
  • Note any damage or discrepancies with the delivery person
  • Contact us immediately if there are issues

9. Damaged or Lost Packages

Damaged Packages

If your package arrives damaged:

  • Take photos of the damaged packaging and products
  • Contact us within 48 hours at customer.care@centralarch.com
  • Provide your order number and photos
  • We will arrange a replacement or refund

Lost Packages

If your package is marked as delivered but you haven't received it:

  • Check with neighbors or building security
  • Verify the delivery address in your order confirmation
  • Contact the courier using your tracking number
  • Contact us at customer.care@centralarch.com within 7 days

We will investigate with the courier and arrange a replacement or refund if the package cannot be located.

10. Multiple Item Orders

Orders containing multiple items may be shipped in separate packages if:

  • Items are located in different warehouses
  • Products have different availability dates
  • Package size or weight restrictions apply

You will receive separate tracking information for each package. There is no additional shipping charge for split shipments.

11. Address Changes

Please ensure your shipping address is accurate before completing your order. Once an order is processed and shipped, we cannot modify the delivery address.

If you need to change your address:

  • Contact us immediately at customer.care@centralarch.com
  • We will attempt to update the address if the order hasn't shipped
  • Address changes after shipping may incur additional fees

12. International Shipping

We currently do not offer international shipping. We only ship within India. We are working to expand our shipping coverage and will update this policy when international shipping becomes available.

13. Special Handling

Fragile Items

Delicate baby products are packaged with extra care using protective materials to ensure safe delivery.

Gift Wrapping

Gift wrapping services may be available for select products. Check product pages or contact us for details.

14. Peak Season Shipping

During peak shopping seasons (festivals, holidays, sales events), please allow additional time for processing and delivery due to high order volumes. We will communicate any expected delays via email.

15. Shipping Restrictions

Certain products may have shipping restrictions due to:

  • Size or weight limitations
  • Regulatory requirements
  • Courier restrictions

Any restrictions will be noted on the product page or communicated during checkout.

16. Contact Us

For shipping inquiries, tracking assistance, or delivery concerns, please contact us:

Central Arch Customer Service
Email: customer.care@centralarch.com
Available: 24/7
Website: centralarch.com

Our dedicated team is here to ensure your baby products arrive safely and on time. We appreciate your trust in Central Arch!

This Shipping Policy is subject to change. Please review this page periodically for updates. Your use of our shipping services constitutes acceptance of this policy.